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asbryobvrz · Wysłany: Sob 5:58, 26 Mar 2011

Promote the harmonious development of new ideas Hospital - Patients in cognitive factors to improve patient satisfaction improved

Treatment services are often beyond the expectations of the hospital holding capacity of the range of actual service. The more common manifestations are: 3.1.1 expect, Many patients on medical science, the complexity and unpredictability do not know to expect doctors to cure, doctors hope to the patient. Common scenario is the patient to the hospital the relatives to loose a H gas, thought it was better under the Association's. 3.1.2 expect Support this expectation of patients, the same medical services and general consumer goods, as long as the pay, it will be equivalent return, pay more, the better. If the effect is not ideal,[link widoczny dla zalogowanych], to mistakenly believe that the medical side would like to obtain more money, not good use of the drug. Some patients do not meet the expectations of efficacy, to claim your money back. 3.1.3 All medical expenses can expect reimbursement. Many Medicare patients do not understand the details of health care policy, and believe that they have health insurance, all costs are the reimbursement. Whenever there is money at their own expense, to mistakenly believe that hospitals have For now, demand is the objective reality of medical services, especially in the popular large hospitals, 54 medical care management and education of Chinese and foreign medical CHINAFOREIGNMEDICALTREATMENT difficult, difficult patient difficult and surgery is also quite common. The context in which patients expect to see a doctor do not line up, no extra bed hospital, surgery Do not wait, really difficult to achieve. 3.2 is also due to the patient's unrealistic expectations of misleading the medical side of the fierce competition in the medical context, many hospitals are often one-sided propaganda to mislead patients, some front-line health care workers to communicate with patients in the disposed of improperly, can lead to patients have actually exceeded expectations. 3.2.1 false propaganda to mislead patients. The media in major cities, filled all sorts of medical advertising and special promotion, which exaggerated to flatter outside experts to, full capacity boast false effect, unrealistic promises low-cost, and so would mislead patients,[link widoczny dla zalogowanych], resulting in patients believed to produce unrealistic expectations. 3.2 Informed consent is not in place, in which patients have an illusion. Important for the implementation of treatment programs, should strictly carry out informed consent procedure, the process is accountable to the patient awareness of risk. Common clinical error is only require patients to sign consent, does not provide an informed service, the patient is a misconception that signing a walk program, is to ensure efficacy, and have high expectations. 3.2.3 consolation properly, said the first words. In the treatment process, the psychological comfort of patients medical staff to grasp the sense of proportion,[link widoczny dla zalogowanych], to be strict, if unrealistic to say the first case, there is no basis for the commitment will lead to patients have high expectations. 3.3 timely and effective patient communication can reduce unrealistic expectations of doctors soap patient communication mainly refers to the medical staff and patients and their relatives face to face contact is through the understanding of the actual needs of patients, proven psychological conditions of patients, targeted to provide this description and interpretation services, the work of one mind. Timely communication is to help patients get rid of unrealistic expectations of an effective way. Through communication, we can keep abreast of the patient's mental errors, master patient N1 rational understanding of the track, give up the money to the disease, medical illness, such as unrealistic to expect an objective face and change their attitude, re-positioning,[link widoczny dla zalogowanych], certainly received good results. Of course, to carry out effective patient communication skills and must pay attention to proper methods. Pay attention to work through the normal accumulation, first of all to win the trust of patients, and patients feeling v step; and the formation of the communication programs vary, with different keys open different locks; good communication in order to obtain results,[link widoczny dla zalogowanych], attention should be appropriate to capture communication time. In addition, the hospital to avoid inappropriate publicity and false advertising, medical personnel, then to avoid too far to comfort patients, patients with unrealistic expectations which are reducing the effective move.