 Wysłany: Pon 8:36, 23 Maj 2011 Temat postu: cheap jordan 13 10 Helpful Tips When Dealing With |
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| 4. Give the employee a chance to respond.
6. Be clear about your expectations. If the behavior needs to end immediately, say so. She let everyone know when she was in a bad mood and how her mood would affect the turnaround time of their request; that is if she bothered to acknowledge employee requests at all. Grace’s attitude didn’t stop with her co-workers. She was just as rude, even insubordinate, when interacting with her supervisor. 10. Don’t shy away from te 1. Confront the issue or behavior immediately. Don’t wait until the issue or behavior escalates into an unmanageable situation. Managing difficult employees can be a problem that can leave even the most seasoned manager shaking in their boots. Based on this discomfort, the manager often takes the path of least resistance and either ignores the problem, or works around the difficult employee, which inevitably creates additional issues. This supervisor’s lack of commitment in dealing with her problem employee created an even bigger issue: poor morale. The supervisor was now faced with a difficult employee and a team of disillusioned employees. As my friend conveyed to me, the team lost all respect for their supervisor who from their perspective, was not doing her job. Some of her co-workers were actively looking for other jobs. 7. Let the employee know that you will be monitoring their behavior and that there will be consequences for any future infractions. 8. Summarize the conversation in writing so that there is a document, which shows that the conversation took place and that the employee has been warned that their behavior must improve immediately. Give the employee a copy and place a copy in their file. 3. Be specific about your concerns. Let the employee know what you’ve heard or observed. One of the five employees, whom I’ll call “Grace” was routinely stubborn, unhelpful, and confrontational with anyone in the company who approached her for assistance with processing their invoices and reimbursements. Case in point. A friend relayed a very interesting workplace situation with a past employer that involved a co-worker who had a notorious reputation throughout the company of being especially unpleasant and divisive. v class="clear"> 9. Be sure to monitor the situation and follow up with the employee as promised if there are further issues. My friend found her co-workers’ behavior unconscionable, but what was even more disturbing to her as well as her co-workers was the fact that the supervisor enabled, even condoned the poor behavior by not addressing the behavior with the employee directly. When staff brought their concerns to Grace’s supervisor, they were met with declarations of “You know Grace”, or, “She’s just joking”. Confrontation in the workplace in the form of a difficult employee brings with it it’s own set of unique challenges. 2. Professional courtesy and confidentiality dictates that you have the difficult conversation in a private area such as your office or a conference room. Here are ten tips that will help you to take the steps needed to manage a difficult employee: Grace had no qualms with telling her supervisor that she refused to perform the core functions of her job because she “didn’t have time”, the work “didn’t make sense”, or that she was bombarded with unreasonable, even unfair requests. Confronting and managing a difficult employee is not easy, but it is a business necessity. The stakes are high in terms of lost productivity, poor morale, and potential loss of staff cheap jordan 13, customers, and income. 5. Clearly articulate why the behavior or action is inappropriate and, provide an example(s) of the impact that the behavior has on the business, co-workers, and clients, if appropriate. The friend worked on a team of five employees charged with providing financial support to a wide variety of clients within her company. |
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