Enterprise Knowledge Management and Sharing Mechan

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Enterprise Knowledge Management and Sharing Mechanism of the incentive

Abstract: The development of modern society makes the enterprise more and more clear to the importance of knowledge management. However, the knowledge that the management of intangible resources to implement most of the effectiveness of the current poor business, knowledge management is still being ignored or implementation difficulties, this article from the knowledge of the attributes and characteristics of knowledge management start to the implementation of knowledge management problems and countermeasures in research. Keywords: enterprise knowledge management information knowledge economy management guru Peter Drucker • that the basic economic resources will no longer be the capital (Capital), natural resources (Natural Resources) or labor (Labor), which is the knowledge (Knowledge); knowledge workers will become one of the main characters. Reality also confirmed the highest growth rate of knowledge-intensive industries, and its maximum value and output value. The concept of knowledge management enterprises with knowledge management to describe the process of intellectual activity, the initial in the U.S. management guru Peter Drucker • his 60 years in the 20th century put forward the knowledge economy the embryonic stage; the 20th century, early 90's, some U.S. companies such as McKinsey, Accenture conducted effective internal knowledge management activities in the field of knowledge management practice leader. Currently, many organizations are willing to be actively engaged, also have their desired goals, some companies (Hewlett-Packard, McKinsey, etc.) has also established a chief knowledge officer (CKO) positions. Can be said that knowledge management is a great history of human management and profound revolution. Different scholars and entrepreneurs have a different understanding of knowledge management, I believe that knowledge management should be the contents of the three main activities and objectives of its comprehensive definition: Knowledge management is present in the organization through internal and external individuals , group or team valuable knowledge in the system to define, acquire, store, share, transfer and use of a series of activities to help people achieve their knowledge exchange to improve the ability of organizational survival and competitive advantage purposes. Knowledge management, not only conducive to the current core business activities of enterprises to improve and enhance, but also long-term development can help temper the ability of enterprises to improve business intelligence, is a global business management trends. However, due to the implementation of knowledge management is a contingency thinking, there is no absolute standard and the best template. At present, enterprises for the most effective implementation of knowledge management, poor implementation of the road if we do not rule out the obstacles and resistance, companies can not successfully implement knowledge management. Enterprises to implement knowledge management difficulties (a) knowledge of the hidden scholars Nonaka and Takeuchi (1994) has the knowledge and tacit knowledge into explicit knowledge. Explicit knowledge is available on the text, graphics, or other means of knowledge clearly. Tacit knowledge is deeply rooted in personal experience, judge, Lenovo and unconscious mental models, including the enterprise, operator or employee of the experience, technology, culture, habits, is a matter of personal experience and intuitive knowledge. The same is true for businesses, knowledge exists in the database include both explicit knowledge, including tacit knowledge in the minds of employees. Tacit knowledge is not as tangible assets or the data as clear as clear. If not properly managed, employees will not be able to find time important knowledge that already exists. Ignore the management of tacit knowledge, may result in the following two consequences: First, because there is no definition of tacit knowledge in time and storage, duplication of work within the company are quite serious, in fact, a lot of things have been done by , has valuable experience and skills, but because of these experiences and skills have not been excavated or recorded, new employees can not be a clear understanding of what knowledge exists within the enterprise, have to start over. After the implementation of knowledge management through the establishment of documents, product definition and so on, repeating the existing knowledge of investing in the development of the waste generated has been effectively controlled. Second, due to the loss of tacit knowledge, resulting in organizational amnesia. Technical staff to go away when the technical and sales staff to go away when the customer is important to grasp the tacit knowledge is only a few key employees who lost an important ability to easily, and even the flow of opponents. Later, people and things that do not understand the past, companies lost the most important so customers, partnerships, business and profits, and even the loss due to damage to certain key employees of the organization's ability to integrate. (B) Lack of knowledge sharing knowledge sharing knowledge management to achieve the prerequisite and foundation. However, its full realization is extremely difficult. According to statistics, business general knowledge only now rests in the hands of a few individuals, sharing a very uncommon condition, and there is more than 50% of knowledge assets (eg patents) because there is no fully shared was abandoned, did not produce proper value. The biggest obstacle to knowledge sharing from a lack of willingness to share, motivation and habits. People spend a lot of time to develop personal knowledge, to show itself, which naturally lead to the so-called Traditionally, employees worried that their hard work over time the cumulative gain or to share the knowledge obtained, the position will be replaced, therefore, reluctant to share knowledge, which resulted in a By Booz - Allen - Hamilton (Booz, Allen & Hamilton) consulting firm, for example, in the original culture in the company Booz, advocating personal achievements, ignore the collaboration, knowledge is as compared to individuals with colleagues capital. Results have accumulated experience and knowledge can not be shared, resulting in a lot of information within the enterprise is not smooth, this is not just a waste of resources, but also seriously affected the work efficiency. In response, the company adopted a gradual improvement of the way through a variety of ways to encourage and attract employees to participate in knowledge sharing, knowledge of the past, closed culture within the company gradually transformed into knowledge-sharing culture. By 1996, Booz company's knowledge management system has been a leader, established a worldwide Web-based Intranet system knowledge Online (KOL). With this system, the company's 3500 business consulting sector consultants with experts in all areas of company-wide exchanges, to get the business training, marketing , case studies and other aspects of knowledge. Booz company through knowledge sharing was a huge success, Hughes Space Company (Hughos Space & Community) also through the establishment of a knowledge storage and sharing knowledge management system that allows employees engaged in design work as in the past do not need to own everything to do, but faster to use past experience in the design, not only saving 760 for each spacecraft to 2500 million U.S. dollars, but also shortens the time to market. (C) the lack of staff for business knowledge is difficult to find a qualified supervisor, because often people who are familiar with the overall situation of enterprises, such as human resources department or senior executives, they do not understand knowledge management and information tools; and understand the information hardware and software knowledge management staff, again little is known about the internal situation, so have the overall planning capacity, systems thinking, communication skills and ability to learn complex innovation management personnel in enterprises, especially SMEs lack the internal more. However, the establishment of a specialized management positions is very necessary,[link widoczny dla zalogowanych], in the West this post is called CKO, is the highest knowledge management within the enterprise responsible. Led by the head of the expertise of the knowledge management team, responsible for enterprise knowledge into the efficiency of enterprises, he must understand the business environment and the competitive advantage of the enterprise itself, to create a facilitative learning environment for the accumulation and sharing of information to complete the knowledge collect, organize, edit, update, and a series of specific activities of knowledge management, supervision and guarantee the quality of knowledge content, depth, style, guide staff communicate and discuss with each other. Thus, finding a qualified director of both the difficulties of knowledge is necessary. Some extent, the implementation of enterprise knowledge management is still a real minority. China Hewlett-Packard Co., long days, Samsung Data Systems (Beijing) Co., Ltd. (Samsung SDS), is the pioneer in the field of knowledge management. By Samsung SDS, for example, its knowledge management is the CEO at the company headquarters began under the personal decision-making. 1999 to 2000, a total of 450 selected knowledge officer, a combination of business process and knowledge management processes, and has set up a special staff and departments. To 2001, Samsung SDS has accumulated more than 100,000 Knowledge Base articles in the knowledge of more than 20 million pieces of information and knowledge resources. Over the years, Samsung SDS of this top-down knowledge management to promote the good results achieved: not only won the inaugural 2002 Asian MAKE (most admired knowledge enterprise) Award, and as of 2001, the company savings through the implementation of knowledge management by 1.6 billion yuan.